WARRANTY & COMPLAINTS

WARRANTY & COMPLAINTS

Guarantee

We care about our products and of course do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that allows you to make a claim under warranty. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.

Complaints

It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by creating a ticket in My DecoDeb or by emailing info@decodeb.nl.

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform."