Privacy Policy

Privacy Policy Decodeb

https://www.decodeb.com

About Our Privacy Policy
Decodeb cares deeply about your privacy. We only process data that we need to improve our services and handle your data with care. We never share your data with third parties for commercial purposes.

This privacy policy applies to the use of the website and the services offered by Decodeb. The effective date of these terms is 01/12/2024. By publishing a new version, all previous versions become invalid. This privacy policy explains what data we collect, how we use it, and under what circumstances it may be shared with third parties. We also explain how we store your data, how we protect it from misuse, and your rights regarding the data you provide to us.

If you have questions about our privacy policy, please contact our privacy officer. You will find the contact details at the end of this privacy policy.


Data Processing
Below, we explain how we process your data, where it is stored, the security measures we use, and who has access to the data.

Webshop Software
MyOnlineStore
Our webshop is developed using software from MyOnlineStore. Personal data you provide for our services is shared with this provider. MyOnlineStore has access to your data to provide technical support and will never use it for other purposes. Based on our agreement, they are required to implement appropriate security measures. MyOnlineStore uses cookies to collect technical information regarding your software usage, but no personal data is collected or stored.

Web Hosting
Shopify
We use Shopify for web hosting and email services. Shopify processes personal data on our behalf and does not use it for its own purposes. Shopify may collect metadata about service usage, which does not include personal data. They have implemented technical and organizational measures to prevent the loss and unauthorized use of your data. Shopify is bound by confidentiality under our agreement.

Office365
For regular email communication, we use Office365 services. They have implemented measures to prevent misuse, loss, and corruption of your data. Office365 does not access our email inbox, and all communication is handled confidentially.

Payment Processors
Mollie
We use Mollie to handle payments in our webshop. Mollie processes your name, address, and payment details such as bank or credit card information. Mollie takes appropriate technical and organizational measures to protect your data and reserves the right to use anonymized data to improve their services. Mollie complies with all legal retention periods for data.


Reviews
WebwinkelKeur
We collect reviews via WebwinkelKeur. If you leave a review, you are required to provide your name and email address. WebwinkelKeur shares this data with us to associate the review with your order. WebwinkelKeur may contact you for further details regarding your review.


Shipping and Logistics
PostNL and DHL
We share your name, address, and contact details with shipping providers like PostNL and DHL to deliver your order. These companies use the information solely to execute the delivery agreement.


Accounting and Invoicing
Jortt
We use Jortt for our accounting and invoicing. Your data is used to create invoices and is transmitted and stored securely. Jortt is bound to confidentiality and does not use your data for purposes other than those described above.


External Sales Channels
Bol.com and Marktplaats.nl
If you place an order via these platforms, your personal and order details are shared with us to process your order.


Purpose of Data Processing
We use your data exclusively to provide our services and do not engage in targeted marketing unless you explicitly grant permission.

Automatically Collected Data
Data collected automatically by our website, such as your IP address, browser, and operating system, is used to improve our services and is not considered personal data.

Legal and Criminal Investigations
In some cases, Decodeb may be legally required to share data for governmental fiscal or criminal investigations.

Retention Periods
We retain your data for as long as you are a client. Upon termination of services, we will consider any request for deletion as a "right to be forgotten" request, subject to legal obligations like invoice retention.


Your Rights
You have various rights under European and Dutch law, such as the right to access, rectify, or delete your personal data.

Cookies
We use Google Analytics cookies to analyze website usage. We do not allow Google to use this data for other services.


Changes to the Privacy Policy
Decodeb reserves the right to modify this privacy policy. The latest version will always be available on our website.

Contact Information
Decodeb
Pastoor Vinkesteijnstraat 17
2295LN Kwintsheul
The Netherlands
T: (064) 985-9395
E: info@decodeb.com

Privacy Officer: Sandy Schepers