Shipping, Cooling-Off Period and Returns

Shipping, Cooling-Off Period and Returns

Processing and Shipping

Orders made before 4 p.m. are shipped the same day and under normal circumstances delivered within 2 days within the Netherlands and Belgium. For the other countries, a delivery time of between 2 and 21 working days applies, depending on your location.

We ship with PostNL, DHL or DPD and all our packages have a Track & Trace number.

Cooling-Off Period and Returns

You have the right to cancel your order within 14 days of receipt without providing any reason. After cancellation, you have an additional 14 days to return the product. You will then be credited the full order amount, including shipping costs. Only the return shipping costs from your home to the webshop are at your own expense. These costs are approximately €7.50 per package; please check the website of your carrier for the exact rates.

If you make use of your right of withdrawal, the product, along with all delivered accessories and, if reasonably possible, in its original condition and packaging, must be returned to the seller. If the product or its packaging is damaged more than necessary for testing purposes, we may charge you for the depreciation in value. Therefore, handle the product with care and ensure it is well-packaged for return shipping.

To exercise this right, you can contact us at info@decodeb.com. We will refund the owed order amount within 14 days of registering your return, provided the product has been received in good condition.

Exceptions!
Specially tailor-made products that you buy through this webshop are excluded from return. The right of withdrawal therefore does not apply. The sale is final after successful payment.”

Exchange product?
Do you want to exchange a product? That is no problem at all, please contact us.

I have provided a wrong delivery address!
Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@decodeb.com. Please note that returns will need to be sent to the following address: 
DecoDeb 
Pastoor Vinkesteynstraat 17
2295 LN Kwintsheul

You pay the costs for the return shipments yourself

You can always contact us for any return question at info@decodeb.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at info@decodeb.com.